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There are two basic options for maintenance beyond standard installation support:
- Premium Support
- Enterprise Support (Maintenance Contract)
The chart below illustrates the kind of services each option provides:
|Standard||Premium Support||Enterprise Support|
|Request support for your product||Request Support||Request Support||Request Support|
|Installation Support||60 days following registration||1 Year||1 Year|
|Email Support||Yes, priority||Yes, priority|
|Telephone Support||Yes, priority|
|Remote Desktop Support|
|Individual Installation and Configuration|
|Customize your product|
|Product Upgrades (Minor)|
|Product Upgrades (Major)|
|Option for an SLA|
|Support beyond the product’s life cycle|
|Request Support||Request Support||Request Support|
* This service will incur additional costs depending on the amount of labor involved.
Maintenance Options: Conclusion
Standard installation support is automatically included with the purchase of any O&O product. Premium Support can be purchased over an authorized reseller or directly in the O&O Online Shop. The purchase of Enterprise Support requires a separate contract that is valid for at least one year.