Maintenance Options

There are two basic options for maintenance beyond standard installation support:

  • Premium Support
  • Enterprise Support (Maintenance Contract)

The chart below illustrates the kind of services each option provides:

StandardPremium SupportEnterprise Support
Request support for your productRequest SupportRequest SupportRequest Support
Installation Support 60 days following registration1 Year1 Year
Email Support  Yes, priorityYes, priority
Telephone Support  Yes, priority
Onsite Support   
Remote Desktop Support   
Individual Installation and Configuration   
Customize your product   
Product Upgrades (Minor)   
Product Upgrades (Major)   
Product Downgrades   
Option for an SLA   
Support beyond the product’s life cycle   
Request SupportRequest SupportRequest Support

* This service will incur additional costs depending on the amount of labor involved.

Maintenance Options: Conclusion

Standard installation support is automatically included with the purchase of any O&O product. Premium Support can be purchased over an authorized reseller or directly in the O&O Online Shop. The purchase of Enterprise Support requires a separate contract that is valid for at least one year.