O&O Software - O&O RescueBox

2. Why is my version of the software no longer on the website? Am I eligible for an upgrade of the product?

The O&O RescueBox is now the newest generation of our data recovery product bundles. With this bundle you can even recover data from storage media with damaged or destroyed file systems.

O&O RescueBox is available exclusively on CD. It comprises the data recovery products O&O DiskRecovery, O&O FormatRecovery and O&O UnErase - and you can start any data recovery session direct from CD! The interactive data recovery assistant helps you select the ideal product to solve the individual recovery problem to hand.

The RescueBox comes delivered with a bootable CD that can even recover data from systems that won’t boot anymore!

To find out more, please visit our O&O RescueBox product page at: http://www.oo-software.com/products/oorescuebox/

3. I am using O&O RescueBox. How can I contact the O&O technical support?

O&O Software offers expert technical support to solve every issue you might have, aiming for 100% customer satisfaction. O&O Software provides e-mail support for home users and phone support for corporate customers, as well as on-site support for corporate customers with maintenance agreements.

Please note: O&O also offers on-site support for corporate customers evaluating O&O RescueBox for an enterprise environment. Please do not hesitate to send us your questions and requests. Our technicians will answer all of your questions.

Support for Registered Users (Customer Support): http://www.oo-software.com/en/support/csupport

Support for Trial and Freeware Software: http://www.oo-software.com/en/support/tsupport

4. The O&O RescueBox has finished the scan for deleted files. How can I restore the files found?

Select the files and folders you would like to recover and choose the save option after the scan has finished. Now you can choose where the restored files are to be saved.

5. Can I scan for files using the trial version of O&O RescueBox?

No - there is no test version of RescueBox. The O&O RescueBox is only available by delivery on CD. In order to find out more about pricing and licensing, please visit our O&O RescueBox 4.0 product page at:http://www.oo-software.com/en/products/oorescuebox/

6. I only have one partition on my computer. How can I restore the lost files without having to install O&O RescueBox?

You don’t need to install O&O RescueBox! The O&O RescueBox comes delivered on CD. All you do is simply start up your system with the bootable O&O RescueBox CD and straight away you can begin to recover lost data.

7. Why do I need O&O RescueBox?

O&O RescueBox is THE leading product bundle for professional data recovery, setting the standard in software based data rescue.

O&O RescueBox starts directly from the O&O Recovery-CD with the familiar look and feel of Windows using the graphic interface. It searches for lost data and then recovers it– even on systems that won’t boot anymore. For more information, please visit our O&O RescueBox 4.0 product page at:http://www.oo-software.com/products/oorescuebox/

8. What is the difference between O&O RescueBox and the single products O&O UnErase, O&O FormatRecovery and O&O DiskRecovery?

O&O RescueBox has all bases covered. As it comprises all three data recovery products, the chances of recovering your lost data are maximized to the full.

In addition, the one-of-a-kind bootable O&O Recovery CD that accompanies O&O RescueBox enables you to start O&O UnErase 4, O&O FormatRecovery 4 and O&O DiskRecovery 4 direct from CD. No prior knowledge is necessary as all the products boast the graphic user interface with the familiar look and feel of Windows!

Also included is the O&O Recovery-Guide which offers focused and interactive assistance, helping you to select from the three products the most appropriate one for the particular data recovery problem to hand.

For more information, please visit our O&O RescueBox 4.0 product page at:http://www.oo-software.com/products/oorescuebox/

9. Is O&O RescueBox secure to use?

O&O RescueBox is safe to use for searching and restoring your files and data. Performing a data search is a safe read-only process that leaves your data unchanged. The software is designed to simply read one data volume and write to another.

10. Who is O&O RescueBox intended for?

The O&O RescueBox is available in three different versions: Personal, Admin and Tech Edition. All three versions differ in their functionality and how they are licensed for use.

The Personal Edition (PE) contains the three products O&O UnErase 4 Personal, O&O FormatRecovery 4 Personal and O&O DiskRecovery 4 Personal Edition. The PE license is computer-bound which means it may only be used on a single computer. The Personal Edition is ideal for the home user.

The Admin Edition (AE) contains the three products O&O UnErase 4 Admin, O&O FormatRecovery 4 Admin and O&O DiskRecovery 4 Admin Edition. It may be used on any number of computers within one company. The AE license is person-bound which means it is licensed per Administrator, and may not be used on non-company computers or as a service. The AE is ideal for all companies who wish to recover data from their own computers

The Tech Edition (TE) contains the three products O&O UnErase 4 Tech, O&O FormatRecovery 4 Tech and O&O DiskRecovery 4 Tech Edition. It expands upon the AE to include the use of O&O RescueBox on non-company computers. The license permits the use of the software as part of a data recovery service, and is licensed per Technician. This means a Technician may use the license to work with the software on any number of computers. The TE is ideal for all companies who offer data recovery as a service to their customers.

11. Do you offer O&O RescueBox licenses for Administrators or Technicians?

Yes, the O&O RescueBox Admin Edition (AE) is intended for Administrators. It may be used on any number of computers within one company.

The O&O RescueBox Tech Edition (TE) expands upon the AE to include the use of O&O RescueBox on non-company computers. The license permits the use of the software as part of a data recovery service, and is licensed per Technician. This means a Technician may use the license to work with the software on any number of computers.

Admin and Tech Editions may be purchased as single licenses and by companies using O&O's volume licensing. If you are interested in the O&O volume licensing program, please contact us at: http://www.oo-software.com/order/easylicensing/form

12. Why use O&O RescueBox as opposed to a competitor's product?

The O&O RescueBox is THE professional data recovery bundle. It comprises three data recovery products impressive enough in their own right. Combining these three to form RescueBox, O&O has produced a bundle covering every data recovery need that the competition simply cannot match.

With RescueBox, O&O has set the standard in software based data rescue, cementing its position as market leader in this sector.

13. What hard disk and other storage devices does O&O RescueBox support?

The O&O RescueBox supports the following devices:

All hardware storage devices that are supported by Windows XP/2003, Windows 2000, Windows NT 4 and Windows 95/98/ME, also with RAID systems.

File Systems: FAT12, FAT16, NTFS4 and NTFS5.

15. I've heard that it is impossible to restore files that have been overwritten by other data. Is this true?

Yes, recovery of data that has been physically overwritten is almost impossible.

Please note: If you would like to restore deleted files, it is imperative that you do not write any more data to disk.

With the O&O RescueBox you can recover your lost data with no need for prior installation.

16. From which types of storage media is O&O RescueBox able to recover data?

The O&O RescueBox can recover data from all storage media supported by Windows. This includes amongst others hard disks (ATA, SCSI, RAID-Systems), USB Sticks and most digital cameras. It also supports removable media such as ZIP and Jazz and also memory cards (Compact Flash etc.).

17. Can I use O&O RescueBox over a network?

Data recovery is only possible "locally". However, you can save recovered files into a folder stored on a network drive (when you have adequate permission to access those drives).

This is recommended because such a data recovery would not require any write access on your local drives. This is ideal when you are restoring multiple files in one session.

18. How good are my chances that I will be able to restore my deleted files?

The most important requirement for the successful recovery of a file is that no portion of the file may be overwritten with other data. However, the overall success of a data recovery depends on a number of different factors: the amount of write access to the disk that has occurred, the size of your file, how long ago you deleted it, and so on. The particular part of the disk Windows writes to when you start up a program or save a file is fairly random, so even if you deleted the file some time ago there could still be a chance of recovery. The most important thing to remember is to avoid write access as soon as you realize you've deleted a file by accident. If you act immediately the chances of recovering your file are excellent. The O&O RescueBox also allows for partial recovery of files - even if it can't get you all 100 pages of your report, 90 or even 10 pages could be invaluable!

19. Can I get back files I've safely erased, for example with O&O SafeErase?

No, you can't! O&O SafeErase is an extremely effective program for deleting data. O&O RescueBox can't get back files that have been deliberately deleted using O&O SafeErase, just those that have been deleted in everyday Windows usage.

20. I've probably got hundreds of deleted files on my computer, but I want to find and restore one quickly. Is this possible?

Of course! The intergrated recovery assistant in the O&O RescueBox allows you to select precisely the right product from the bundle to recover your important files. Some of the products include a sophisticated filter function that will carry out a focused search for the specific file(s) you wish to recover.

21. Do I also receive a license for a Windows Operating System with the O&O RescueBox?

The O&O RescueBox includes Microsoft Windows PE (Pre-installation Environment), a bootable Windows platform based on Windows XP Professional and Windows Server 2003. This means O&O RescueBox provides users with a familiar Windows environment for maximum comfort and ease of use. Please note though that the Microsoft Windows PE does not constitute a complete Windows operating system including licensing.